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| MTN HEAD OFFICE IN LUSAKA |
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| ZICTA Director Technical Services Mofya Chisala (r) talking to MTN Zambia CEO Charles Molapisi (l) |
MTN Zambia has apologised to
its customers over the concerns arising from the Sim registration and
validation exercise the service provider has been conducting.
MTN Chief Executive Officer
CHARLES MOLAPISI says the service has taken with great concern the complaints
customers have raised over continued receipt of messages from the service
provider giving an ultimatum to have the sim cards registered despite customers
have registered their cards.
Speaking in a briefing when
ZICTA inspectors led by Director Technical services MOFYA CHISALA paid an
impromptu visit at MTN offices in Lusaka on Wednesday , Mr. MOLAPISI said it is not the intention of
his organisation to inconvenience its customers.
Mr. MOLAPISI says he will
ensure the organisation reduces on the number of messages it sends to its
customers.
He has however indicated
that the sim registration and validation exercise is remains a critical
component of the organisation saying that it is the only way customer details
will be clear.
He says all customers in the
data base are registered but the company wants to ensure it has correct details
for every customer.
And ZICTA Director Technical
Services, MOFYA CHISALA has demanded that the mobile service provider works on
its gaps in the sim registration process and avoid sending messages to
customers unnecessarily.
Mr. CHISALA says the
telecommunication regulator has decided to act by visiting the service provider
after a public outcry over MTN's tendency of sending messages which have been
termed as nuisance.
He has urged MTN to openly
tell ZICTA any technical challenges the organisation is facing in order for the two parties to chat the
way forward.
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